Safety First: Do Your eBay Buyers Trust You?
Many holiday shoppers won’t be first-time buyers online, but that doesn’t mean they’re any less wary than virgin Web shoppers about online security. As one of the largest eBay consignment stores in the country, Easysale prides itself on the trust our buyers and sellers have granted us over years of doing business in north Texas. If you’re an independent eBay seller, however, how can you reassure your buyers that you will be zealous about protecting their privacy and personal financial information?
First and most importantly, do everything possible to maintain a high feedback rating. The fewer transactions you’ve done, the closer to 100% feedback you must have. If you haven’t quite reached that point, help boost your numbers by making a few eBay purchases yourself. Of course, that means being a stellar, responsible buyer as well.
Offer a no-questions-asked return policy, and then honor it. Display that policy prominently on all your eBay listings as well as in your eBay store.
Don’t be coy in your shipping prices in your eBay listing. Be clear and precise in calculating your item’s shipping prices at all levels of delivery (i.e., Overnight, 2nd Day Air, Ground, Media Mail, etc.).
Provide full, accurate descriptions and offer as many detailed photographs as necessary to give the buyer enough information in your eBay listing to make an informed decision about buying. The more valuable the item, the more important it is that you not skimp on the details, especially if it’s used and/or has some damage.
Maintain open communication lines at all times throughout the entire auction. Respond promptly to any and all requests for information.
Deliver on time! You might be surprised at how often amateur and even some so-called “professional” eBay sellers delay shipping. Ship your items to their winning bidders as soon as the auction ends. That means preparing the item for shipment before the auction closes so that it’ll be ready to go once the winning bidder has been declared.
Ship securely. Pack every item carefully, even if it’s just a book or magazine. Wrap small items in gallon-sized plastic zipper bags to protect them from moisture, and use plenty of packing paper and/or bubble wrap with larger items. Tape boxes and packing envelopes tightly so that there’s no chance of them falling apart in transit. Make sure that you include eBay’s printable shipping form to remind the recipient which auction this came from. As a memorable touch, consider a simple thank-you note, too.
Repeat all of the above steps for all of your subsequent eBay listings.
Sounds like a lot of work? Consider using Easysale’s easy, personalized eBay consignment service. We’ll take your items, provide you with an estimate of its value, prepare it for listing, and sell it for you in our highly-rated eBay store. We even offer free pick-up throughout the Dallas/Fort Worth area. You can then spend the rest of your holidays doing your own personal shopping, maybe even from the proceeds of your Easysale eBay auction!
Many holiday shoppers won’t be first-time buyers online, but that doesn’t mean they’re any less wary than virgin Web shoppers about online security. As one of the largest eBay stores in Texas, Easysale prides itself on the trust our buyers and sellers have granted us over years of doing business in the Dallas/Fort Worth area. If you’re an independent eBay seller, however, how can you reassure your buyers that you will be zealous about protecting their privacy and personal financial information?
- First and most importantly, do everything possible to maintain a high feedback rating. The fewer transactions you’ve done, the closer to 100% feedback you must have. If you haven’t quite reached that point, help boost your numbers by making a few eBay purchases yourself. Of course, that means being a stellar, responsible buyer as well.
- Offer a flexible return policy, and then honor it. Display that policy prominently on all your eBay listings as well as in your eBay store.
- Don’t be coy in your shipping prices in your eBay listing. Be clear and precise in calculating your item’s shipping prices at all levels of delivery (i.e., Overnight, 2nd Day Air, Ground, Media Mail, etc.).
- Provide full, accurate descriptions and offer as many detailed photographs as necessary to give the buyer enough information in your eBay listing to make an informed decision about buying. The more valuable the item, the more important it is that you not skimp on the details, especially if it’s used and/or has some damage.
- Maintain open communication lines at all times throughout the entire auction. Respond promptly to any and all requests for information.
- Deliver on time! You might be surprised at how often amateur and even some so-called “professional” eBay sellers delay shipping. Ship your items to their winning bidders as soon as the auctions end. That means preparing the item for shipment before the auction closes so that it’ll be ready to go once the winning bidder has been declared.
- Ship securely. Pack every item carefully, even if it’s just a book or magazine. Wrap small items in gallon-sized plastic zipper bags to protect them from moisture, and use plenty of packing paper and/or bubble wrap with larger items. Tape boxes and packing envelopes tightly so that there’s no chance of them falling apart in transit. Make sure that you include eBay’s printable shipping form to remind the recipient which auction this came from. As a memorable touch, consider a simple thank-you note, too.
- Repeat all of the above steps for all of your subsequent eBay listings.
Sounds like a lot of work? Consider using Easysale’s easy, personalized eBay consignment service. We’ll take your items, provide you with an estimate of its value, prepare it for listing, and sell it for you in our highly-rated eBay store. You can then spend the rest of your holidays doing your own personal shopping, maybe even from the proceeds of your Easysale eBay auction!
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